Frequently Asked Questions

Everything you need to know about the Von Riche experience.

What is the standard shipping time for Von Riche orders?

We offer worldwide express shipping. Domestic orders typically arrive within 3-5 business days, while international shipments may take 7-12 business days depending on your location.

How do I ensure I select the correct size?

Each product page features a detailed size guide with specific measurements. As our garments feature a tailored fit, we recommend measuring a similar item you own to ensure the perfect silhouette.

What is your return and exchange policy?

We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all Von Riche tags and packaging intact.

Are your materials sustainably sourced?

Quality and ethics are at our core. We partner with certified suppliers to source premium, long-lasting fabrics including organic cotton and recycled blends to minimize our environmental footprint.

How can I track the status of my luxury shipment?

Once your order is dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your package in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.